Shipping policy
Overview
At ForgeX, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are carefully quality-checked by our team before dispatch to ensure you receive your product in perfect condition. Once your order passes our quality inspection, it is prepared and handed over to our shipping partner within 1–2 business days.
Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Singapore | 7–10 Business Days |
Please note that delivery times are estimates and may vary slightly due to courier delays, public holidays, or high-demand periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.
Quality Check Guarantee
Every ForgeX order goes through a pre-shipment quality inspection. We verify that the product is free from defects and packaged securely before it leaves our facility. This ensures that what arrives at your door meets our standards.
Shipping Delays
While we strive to meet all estimated delivery windows, ForgeX is not responsible for delays caused by:
- Customs clearance procedures
- Public holidays
- Extreme weather conditions
- Carrier disruptions outside our control
If your order is significantly delayed beyond the estimated window, please contact us and we will investigate on your behalf.
Lost or Damaged Orders
If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable). We will work to resolve the issue promptly.
Contact Us
For any shipping-related queries, reach out to us at:
📧 support@goforgex.com
ForgeX — Built for those who carry more.